CCTV Maintenance 

CCTV Maintenance Schedule & Service Costs


 CCTV Servicing

 All new CCTV equipment supplied by arsparks will be

 comprehensively guaranteed for one year from the date of supply to

 include all parts and labour.

New full CCTV installations will include three months on site

maintenance for free.


If on site CCTV maintenance is required after the first three months, or if you are a new CCTV maintenance client of arsparks, annual CCTV maintenance cover will be available, payable monthly by standing order. Our call out charges for CCTV non-maintenance customers range from £65 to £95 for the first hour.

The rates listed are for static CCTV cameras only and are subject to an initial inspection to ensure that the equipment is in adequate condition and that we are prepared to take on the contract. If work is required to achieve this it will be arranged at an additional cost in advance of either your Gold or Silver CCTV maintenance contract commencing.

For pan tilt and zoom (PTZ) CCTV cameras separate service charges apply, please contact  for details.

12 month Maintenance Charges Silver Service Gold Service
1-4 Cameras £75.00* £ Call*
5-8 Cameras £100.00* £ Call*
9-16 Cameras £125.00* £ Call*
17+ Cameras £ Call* £ Call*


CCTV Maintenance agreements are for a minimum of twelve months, the number of cameras that comprise your installation and the type of  CCTV service provided will determine the cost of maintenance.





Silver Service

On-site labour only maintenance scheme, therefore there will be a charge for all faulty or replacement parts that have been purchased outside the twelve month guarantee period.


Gold Service

In addition to above covers mechanical breakdown of cameras, camera power supplies, lenses, digital video recorders and monitors. The replacement of equipment is at the discretion of  arsparks. Faulty equipment if unrepairable within the 12month guarantee period will usually be replaced with the equivalent standard of equipment as determined by arsparks.


Customers on our maintenance scheme are entitled to any number of visits within one year relating to genuine non-malicious faults that have occurred on their equipment, and they will be prioritised ahead of non-maintenance customers in this regard. Our usual response is for an engineer to arrive within 48hrs of a customer's request for service. NB. arsparks do not offer a twenty-four hour emergency call out service.

We also offer a remote CCTV service over the Internet (with the appropriate DVR ) We will weekly log into your DVR and check all functions are working correctly separate service charges apply, please contact  for details.

Included in both schemes is one preventative maintenance call out per annum at the client's initiation, at which time we will carry out the following tasks where appropriate:  

    • The testing and re adjustment of focus and video levels on all cameras

    • Testing of external camera housings including de-misters where appropriate

    • Checking of all mechanical fixings, brackets, towers and PTZ functions where appropriate

    • Cleaning of all camera lenses and housings where appropriate

    • Report on any temporary obscuring of camera images e.g. growing trees, bushes  or signs!

    •                            camera service contract?

    • Test all photocells and infrared lamps for correct operation

    • Clean all video display monitors with anti static solution

    • Adjust video time and date display as required, and check equipment settings

    • Carry out test reviewing of recordings and advise on best practice

    • Check video data connections between all control equipment re-terminate and crimp as required

    • Test all remote video transmission equipment, ensuring correct operation

    • Provide a report on the condition of the installation if so required

    • Provide any necessary basic instruction and training

    • Advise on latest data protection or appropriate legislation

    • Advise on the latest equipment available to improve the functionality of the installation

    •                            dvr & cctv maintenance contracts

    Gold service CCTV maintenance is designed to cover mechanical break down not natural wear and tear. The effects of power surges, accidental, storm or flood damage, wilful neglect and vandalism are excluded from maintenance cover, as are problems relating to computers / modems / routers / or other telecoms equipment

arsparks CCTV maintenance may be terminated after twelve months with one month's notice in writing from either party or with one months notice at any time at the discretion of arsparks.


DVR and cctv kits bromsgrove


Please contact Adrian for more details 



Adrian 0797 1475 781    email



*The may be a small surcharge depending on location if outside of the west midlands area  


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